Return & Refund Policy for Lototis.xyz

At Lototis.xyz, we are committed to providing our customers with high-quality handmade craft tools. We understand that sometimes you may need to return a product or request a refund. Our Return & Refund Policy is designed to ensure a smooth and hassle-free experience for you.

1. Eligibility for Returns

You can return any unused and unopened item within 30 days of receiving your order. To qualify for a return, please ensure that:

  • The item is in its original packaging.
  • The item is not damaged or altered in any way.
  • You have the receipt or proof of purchase.

2. How to Initiate a Return

To start the return process, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@lototis.xyz or call us at (480) 207-1742. Provide your order number and details about the item you wish to return.
  2. Return Authorization: We will guide you through the return process and provide you with a return authorization.
  3. Package Your Return: Carefully package the item, including all original packaging and accessories.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund will be processed within 7-10 business days. The refund will be credited back to the original payment method used during the purchase.

4. Exchanges

Currently, we do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

5. Contact Information

If you have any questions or need further assistance regarding our Return & Refund Policy, please don’t hesitate to reach out:

  • Address: 1101 OTT ST, BOGALUSA, LA 70427-5448, USA
  • Phone: (480) 207-1742
  • Email: info@lototis.xyz

We value your satisfaction and strive to make your shopping experience with Lototis.xyz as enjoyable as possible. Thank you for choosing us for your handmade craft tool needs!